Serval CEO Jake Stauch:用编码 Agent 挑战 ServiceNowServal CEO Jake Stauch: coding agents to take on ServiceNow
The Takeaway:大型企业要安全采用自主编码 Agent,真正的产品是护栏与边界,而不是模型本身。
Jake Stauch 是 Serval 联合创始人兼 CEO。公司成立两年半,团队已从年初 20 人扩至 200 人,目标直接替换 ServiceNow 这类企业服务管理巨头。他从 Verkada 时期与 IT 团队的深度交流中发现,ServiceNow 虽强大却昂贵且开发缓慢,拖后腿。Serval 的核心洞察是:代码才是企业自动化的正确表达方式,而 AI 编码 Agent 让非工程师也能写出可靠自动化。
关键挑战在于自主性与安全的矛盾:“一方面你希望这些 Agent 高度自主,无需有人盯着;另一方面,在企业里自主性非常可怕。”Serval 通过确定性审批流、分期环境(dev/staging/prod)、审计追踪和即时权限提升,让 IT 部门能把编码 Agent 安全地交给 HR、财务、法务等团队使用。他们甚至把部署策略师和软件工程师派驻客户现场,并组建 ProServal 自动化工程团队持续支持。
Jake 坚持从第一天就瞄准大型企业而非先做中小市场,产品决策、团队与增长路径因此完全不同。他预计个人 Agent 会像邮件和 Slack 一样改变工作方式,但企业会进一步收紧个人权限,Serval 作为权限升级与审批层会更核心。Fox Corporation 全公司采用后,主导迁移的员工还被提名为公司 MVP。
The Takeaway:大型企业要安全采用自主编码 Agent,真正的产品是护栏与边界,而不是模型本身。
Jake Stauch 是 Serval 联合创始人兼 CEO。公司成立两年半,团队已从年初 20 人扩至 200 人,目标直接替换 ServiceNow 这类企业服务管理巨头。他从 Verkada 时期与 IT 团队的深度交流中发现,ServiceNow 虽强大却昂贵且开发缓慢,拖后腿。Serval 的核心洞察是:代码才是企业自动化的正确表达方式,而 AI 编码 Agent 让非工程师也能写出可靠自动化。
关键挑战在于自主性与安全的矛盾:“一方面你希望这些 Agent 高度自主,无需有人盯着;另一方面,在企业里自主性非常可怕。”Serval 通过确定性审批流、分期环境(dev/staging/prod)、审计追踪和即时权限提升,让 IT 部门能把编码 Agent 安全地交给 HR、财务、法务等团队使用。他们甚至把部署策略师和软件工程师派驻客户现场,并组建 ProServal 自动化工程团队持续支持。
Jake 坚持从第一天就瞄准大型企业而非先做中小市场,产品决策、团队与增长路径因此完全不同。他预计个人 Agent 会像邮件和 Slack 一样改变工作方式,但企业会进一步收紧个人权限,Serval 作为权限升级与审批层会更核心。Fox Corporation 全公司采用后,主导迁移的员工还被提名为公司 MVP。
The Takeaway: The real product for enterprise coding agents is not the model itself but the guardrails and boundaries that let large organizations adopt autonomy safely.
Jake Stauch, co-founder and CEO of Serval, is building the platform that brings coding agents to IT teams so they can automate work across HR, finance, legal and the rest of the enterprise. After years talking to IT buyers at Verkada, he saw ServiceNow repeatedly top the list of expensive, slow-to-change systems. Serval’s bet is that code is the right way to express automation and that AI coding agents finally make that accessible to non-engineers.
The core tension is autonomy versus control: “On the one hand, you want these to be very autonomous without somebody babysitting them. On the other hand, autonomy is very scary in the enterprise.” Serval solves it with deterministic approval workflows, full software-development life-cycle stages, audit trails and just-in-time privilege elevation. They embed deployment strategists and software engineers on-site, then keep a ProServal automation-engineering team for the long tail of work. The company set out from day one to become the largest enterprise software company and displace ServiceNow rather than starting down-market or as a thin layer.
Jake is bullish on personal agents at work but expects enterprises to shrink individual permissions further; Serval becomes more essential as the layer that grants controlled exceptions. At Fox Corporation the employee who led the company-wide migration was named MVP of the entire company.
查看原文 →
Replit 推出政府版并强调自维护软件Replit launches for Government and Self-Maintaining Software
Replit CEO Amjad Masad 宣布推出 Replit for Government,并展示开启 “autofix” 后托管应用可成为自维护软件。他还发布了关于如何正确沙箱 Agent 以最大化生产力并降低风险的白皮书。
Replit CEO Amjad Masad 宣布推出 Replit for Government,并展示开启 “autofix” 后托管应用可成为自维护软件。他还发布了关于如何正确沙箱 Agent 以最大化生产力并降低风险的白皮书。
Replit CEO Amjad Masad introduced Replit for Government and showed that apps hosted on Replit with “autofix” enabled become Self-Maintaining Software. He also shared a whitepaper on properly sandboxing agents to maximize productivity while reducing risk.
查看原文 →查看原文 →查看原文 →